Join the Meat Church Team! We are looking for skilled individuals with a self-starter attitude to bring their expertise to one of the best backyard BBQ brands around!

Applicants must be in the DFW area as our HQ is located in Waxahachie, TX and jobs are required in the office 4 days per week.

Please send resumes to kate@meatchurch.com with a note on which job you're applying for.

Wholesale Customer Support Representative

Manage onboarding retailers to our wholesale program, order processing, and invoicing.

Job Description

1. Manage retailer list making sure orders are processed, ship dates are met, and logistical details are completed.
2. Create and foster lasting relationships with customers with proactive communication
3. Update wholesale order list daily and have high level communication with co-packer and retailer
4. Handle communication for new retailers throughout the onboarding process.
5. Manage customer support with new inquiries
6. Answer phone calls and return voicemails regarding wholesale issues
7. Uploading locations of new retailers and keeping all data updated in Shopify
8. Apply payments for all large retailers and monitoring past due balances
9. Resolve customer shipping concerns and/or issues
10. Processing EDI Customers
11. Invoicing for EDI Customers
12. Help manage all new product uploads for Wholesale portal
13. Daily reporting of order information shared with co-packer and past due balances shared with customers.

Qualifications/Requirements

1. Logistics and wholesale experience preferred and familiar with Shopify
2. Outgoing, self-starter that is good face to face with customers/partners as well as enjoys being behind the computer handling reporting.
3. Proficient in Microsoft Outlook, Excel, and Word.

Starting Salary - $42k and required in the office 4 days per week

Online Customer Support Representative

Manage the day-to-day questions for online orders and inquiries.

Job Description

1. Answer all customer service emails within 24 hours and filter inquiries to the leadership teams
2. Assist exchanges/returns for fulfillment and update inventory
3. Provide refunds for canceled orders, returned orders, and damaged orders in accordance with company policy.
4. Work with the wholesale team regarding wholesale inquiries as well as retail locator questions
5. Review flagged orders within Shopify and contact customers when necessary
6. Reach out to customers on behalf of the fulfillment team when the address is invalid, or items are out of stock.
7. Handle add/unsubscribe requests for the weekly email list
8. Assist with Meat Church BBQ Supply UPC uploads and product inventory maintenance
9. Keep up to date files for event scan sheets
10. Print labels for Meat Church BBQ Supply needs
11. Shopify reporting (track sales, discount usage, and customer traffic)
12. Keep track of shipping errors and cost and submit USPS claims
13. Follow up on orders provided with return labels when errors are made
14. Review stamps.com for unused labels
15. Maintain ingredient cross reference to assist with allergy inquiries
16. Provide monthly summary email of positive feedback to the leadership team
17. Provide quarterly report of recipe/video/merch recommendations
18. Manage donations report - Review donation applications and select those that will be receiving a donation and package donations for shipment

Qualifications/Requirements

1. Proficient in Microsoft Outlook, Excel, and Word
2. Outgoing, self-starter that is eager to create the best experience for each customer.
3. Team player – always willing to lend a hand where needed.

Starting Salary - $40k and required in the office 4 days per week