Join the Meat Church Team! We are looking for skilled individuals with a self-starter attitude to bring their expertise to one of the best backyard BBQ brands around!

Applicants must be in the DFW area as our HQ is located in Waxahachie, TX.

Please send resumes to kate@meatchurch.com with a note on which job you're applying for.

Wholesale Account Manager

Manage large retailer relationships including EDI order submitting, shipping, and invoicing.

Job Description

1. Manage the large retailer list making sure appointments are made, ship dates are met, and logistical details are completed.
2. Create and foster lasting relationships with each buyer through quarterly meetings
3. Update wholesale order list daily and have high level communication with co-packer and retailer
4. Handle communication for new large retailers within depth onboarding process.
5. Assist with all wholesale customer support
6. Answer phone calls and return voicemails regarding wholesale issues
7. Uploading locations of new retailers and keeping all data updated in Shopify
8. Apply payments for all large retailers
9. Manage all new product uploads in Shopify and with each retailer portal
10. Reporting of projections, fines, and past due balances.

Qualifications/Requirements

1. Logistics and wholesale experience required

2. Familiar with different retailer portals, Shopify, international documents, etc.

3. Outgoing, self-starter that is good face to face with customers/partners as well as enjoys being behind the computer handling reporting.

4. Proficient in Microsoft Outlook, Excel, and Word.

Online Customer Support Representative

Manage the day-to-day questions for online orders and inquiries.

Job Description

1. Answer all customer service emails within 24 hours and filter inquiries to the leadership teams
2. Assist exchanges/returns for fulfillment and update inventory
3. Provide refunds for canceled orders, returned orders, and damaged orders in accordance with company policy.
4. Work with the wholesale team regarding wholesale inquiries as well as retail locator questions
5. Review flagged orders within Shopify and contact customers when necessary
6. Reach out to customers on behalf of the fulfillment team when the address is invalid, or items are out of stock.
7. Handle add/unsubscribe requests for the weekly email list
8. Assist with Meat Church BBQ Supply UPC uploads and product inventory maintenance
9. Keep up to date files for event scan sheets
10. Print labels for Meat Church BBQ Supply needs
11. Shopify reporting (track sales, discount usage, and customer traffic)
12. Keep track of shipping errors and cost and submit USPS claims
13. Follow up on orders provided with return labels when errors are made
14. Review stamps.com for unused labels
15. Maintain ingredient cross reference to assist with allergy inquiries
16. Provide monthly summary email of positive feedback to the leadership team
17. Provide quarterly report of recipe/video/merch recommendations
18. Manage donations report - Review donation applications and select those that will be receiving a donation and package donations for shipment

Qualifications/Requirements

1. Proficient in Microsoft Outlook, Excel, and Word
2. Outgoing, self-starter that is eager to create the best experience for each customer.
3. Team player – always willing to lend a hand where needed.